What if my package is late or lost?

 

COVID-19 UPDATE: Due to extremely high volume in the delivery carrier network, there may be delays in receiving you order. We appreciate your patience.

Is your delivery running late? Please check your Track & Trace information for the latest update. We ask that you wait two additional business days beyond your Expected Delivery Date. If your package still has not arrived by that time, please contact us.

Didn't receive your order? Please check your Track & Trace information for the latest update. It might be your package has been delivered to neighbors, has been dropped off at a pick-up point or that a second delivery attempt will be scheduled. If your package still has not arrived, please contact us.